Interpersonal Crisis Management employs interactive, comprehensive prevention strategies for high-stress situations. Through the integration of a variety of personal and interpersonal emotional regulation techniques, participants will have the opportunity to learn and practice effective crisis management and de-escalation methods.


Interpersonal Crisis Management concentrates on the safe regulation of disruptive and potentially assaultive behaviour. Successful participants shall be able to assert significant influence on the progressive capacity of crisis situations by applying confidence in their ability to defuse anxious, aggressive attitudes and behaviours within themselves and others. Organization of thought processes surrounding behavioural control will aide as a tool for responding quietly and effectively to chaotic moments.

The ultimate goal of I.C.M. is to promote the philosophy of care, safety and security by reducing risk of interpersonal harm. This may be achieved through the pairing of essential delivered information surrounding crisis, inclusion of relevant social health issues and through practical application of program components.


  • Crisis Identification
  • Emotional Regulation
  • Personal Emotional
  • Harm Reduction Strategies
  • Quiet and Effective Crisis Response through the Four Directions of Self
  • Crisis Prevention Practice
  • Communication Approaches to Emotionally Fuelled Environments
  • Review of Current High-risk Crisis Situations (gang culture, bullying, family violence..)